SuperHost Atlantic

SuperHost SuperHost Atlantic

Over 10,000 Nova Scotian hospitality professionals are delivering SuperHost super service to their guests!

Give your customers the best service possible! Enroll your staff in SuperHost Atlantic Expect Excellence, a one day workshop concentrating on communications, interpersonal skills, professionalism and pride.

       A seven hour interactive program
       Examines attitudes to Service and interaction with our customers
       Inspires a commitment to Service Excellence.
       Focuses on Customers & Communication
       Instills Pride in Professionalism

SuperHost is a one-day program that develops the skills, knowledge and attitude of front line staff to achieve a high level of customer service. Built into the framework of SuperHost is the premise that good service delivered by knowledgeable staff will encourage repeat business.

SUPERHOST TOPICS INCLUDE:

        Making People Feel Welcome – How using and remembering names and making conversation fits into the service equation and increases sales!
        Communication – A good communication process and commitment to improving communication can be one of your best resources.
        Listening – Active listening skills take practice and are essential in the communication process.
        Service Recovery – The framework for handling customer concerns effectively.
        The Importance of Service – Why firms lose customers and the value the customer places on first impressions.

This program is ideal as a training tool for new staff and also a great refresher for those of us who have been in the industry for years.
Participants come away from this workshop with a certificate and a new sense of pride and energy.

You Be the Host – Knowing your local area and services is good for business and good for the community. SuperHost session are available to operators wanting an in-house session. Please contact CNTA for for more details and to reserve space for a session in your area.

Cost: Per Person CNTA / TIANS member & their employees $40.00 plus tax
Cost Per Person Non Members & their employees $50.00 plus tax

SuperHost

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